How real families use the
Family Resource Center campus

Beaten by a boyfriend, a woman comes into the Family Resource Center offices. She has already had her jaws treated at the campus dental clinic, the Eastside Community Health Center. She is seeking a safe home. Using FRC’s free phone, she finds safe lodging by calling the Community Information Line (206-461-3200).

“What else can we do?,” she is asked. Nothing. She is in a hurry. She has already arranged for a counseling appointment on campus and needs to rush off.

This is Family Resource Center in action. Multiple needs are met with one visit.

As Redmond Mayor Rosemarie Ives said recently, FRC developed its unique service model long before “one stop shopping” became an everyday promotional term. FRC founders saw early the importance of easing access to health and human services by providing one hub with a variety of community services.

Why is this important? Most people seeking help require the assistance of more than one service provider.

A pregnant teenager, for example, comes to the Center with obstetric needs, poor nutrition, lacking in parenting skills and homeless. She may have substance abuse or physical abuse issues. She needs help from an array of service providers, because most agencies focus on a specific area and rely on other agencies to complement their efforts. Family Resource Center puts those agencies in a convenient shopping mall.

Two 20-year-olds, a homeless couple, find shelter in the FRC lobby. She is pregnant, and both are tired, cold and without resources. While on the FRC campus, they receive referrals from the Children's Home Society Parent Mentor Program, clothing and other assistance from Friends of Youth, free telephone use to obtain job and other information from Family Resource Center, and food arrangements and shelter placement from Hopelink. This too is Family Resource Center and one-stop shopping in action.

A family of four is impacted when the husband is injured on the job and his only income is Labor & Industry disability insurance; his wife too is unemployed. The family receives food and utility assistance from Hopelink's food bank and medical treatment from Eastside Community Health Center. Once recovered, the husband receives job preparation assistance from Goodwill Jobs Skills Center. All services are found on the FRC campus. This just in: both parents are now back to work.

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Family Resource Center
16225 NE 87th Street
Suite A-5
Redmond, WA 98052
425.869.6699 phone
425.869.6666 fax

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org